Shipping & Returns
We offer fast shipping to our customers and a convenient returns process
Shipping & Delivery
Most orders will ship within 24 to 48 hours
Shipping schedules do vary during publics holiday periods in New Zealand. For more information regarding your delivery please call us on (03) 337 1731
Tracking your order
You will receive email notification from the freight carrier to your inbox directly if your email address was provided.
Order tracking is also available via the freight carriers' own tracking systems:
For more information on tracking your package, please call (03) 337 1731 or email salesnz@auskin.com
Returns & exchanges
If you are not happy with your Fibre product we would like to know about it!
Please contact us, specifying the reason for your return and whether you would like a refund or exchange. To be eligible for a refund or exchange you must return your Fibre product:
- in the original packaging
- unused and in the same condition that you received it
- with a receipt or proof of purchase
- within 30 days of purchase date.
Auskin will pay the shipping cost for one (1) exchange only. Any additional exchanges will be paid by the consumer.
Please forward the tracking number for any returns to salesnz@auskin.com and include a note indicating the desired exchange so we can expedite the exchange.