Most orders will ship within 24 to 48 hours

Shipping schedules do vary during publics holiday periods in New Zealand. For more information regarding your delivery please call us on (03) 337 1731

Tracking your order

You will receive email notification from the freight carrier to your inbox directly if your email address was provided.

Order tracking is also available via the freight carriers' own tracking systems:

Aramex

For more information on tracking your package, please call (03) 337 1731 or email salesnz@auskin.com

Returns & exchanges

If you are not happy with your Fibre product we would like to know about it!

Please contact us, specifying the reason for your return and whether you would like a refund or exchange. To be eligible for a refund or exchange you must return your Fibre product:

• in the original packaging
• unused and in the same condition that you received it
• with a receipt or proof of purchase
• within 30 days of purchase date.

Auskin will pay the shipping cost for one (1) exchange only. Any additional exchanges will be paid by the consumer.

Please forward the tracking number for any returns to salesnz@auskin.com and include a note indicating the desired exchange so we can expedite the exchange.

You will be responsible for the cost of shipping the item back unless the wrong product was shipped or the product arrived damaged. We recommend trackable shipping for return of all products.

We will email you confirmation on receipt of your returned product and, if all the above conditions are met, we will confirm your refund or exchange.

Exchanges will be shipped as per the original shipping method and will not incur a shipping charge.

Sale items – Please note that unless sale items arrive damaged or defective, they are sold on a final sale basis and are non-returnable and non-refundable.

Damaged or defective products

If you received a damaged or defective product, or we shipped you the wrong product, we will offer you an exchange or a full refund. Replacement products will be priority shipped. Please contact us so we can assist you with the return process.